Last updated 4 Oct 2026
Keel is a product of Markj Research and Analytics Solutions Private Limited. We are a small team, so email reaches a person rather than a queue — there is no phone tree and no chatbot.
[email protected] — anything about using Keel: a filing that looks wrong, a deadline you do not understand, a plan change, an invoice, a bug. We reply within 1 working day.
If something is wrong with a statutory deadline or a figure Keel has shown you, say so plainly in the subject line. We treat that ahead of everything else, because you may be relying on it to file.
[email protected] — access to your data, a correction, an export, deletion, or any question about our Privacy Policy.
[email protected], and see our Refund & Cancellation Policy for when a fee is refundable and how long a refund takes.
Fees you pay directly to a chartered accountant or other independent professional engaged through Keel are not ours to refund or adjudicate — that is explained in section 5 of the refund policy.
Grievance Officer: Rahul Rajesh Gurujala, [email protected], CD Barfiwala Road, Andheri West, Mumbai, Maharashtra 400058, India.
If you have raised something with support and are not satisfied with the answer, write to the Grievance Officer and say that you have already been through support. We acknowledge within 2 working days and aim to resolve within 30 days.
There is no walk-in office. Post reaches us at the registered address, but email is faster for anything that needs an answer.